Service Design

In service design we (re)create services through empathizing with the user, defining clear issues that arise during the customer journey, ideate towards multiple solutions, prototype those as a minimum viable product ready for testing in a real-life situation. Service design thinking therefore is using new tools in order to radically innovate.

About

  1. 1 Wikipedia 16
  2. 2 Manifesto 62
  3. 3 This is Service Design Thinking 24
  4. 4 Service Design by ISSUU 26
  5. 5 The Value of Service Design? 29
  6. 6 Design Thinking for Educators 5

Service Jams

  1. 1 Global Service Jam 5
  2. 2 Battle of Concepts 0

Books

  1. 1 This Is Service Design Thinking 23
  2. 2 Design Thinking 10
  3. 3 Service Design Patterns 7
  4. 4 Change by Design 5
  5. 5 Value Proposition Design 2
  6. 6 Design Thinking for Strategic Innovation 5
  7. 7 Design Thinking: Business Innovation 4
  8. 8 Service Design from insight to implementation 5

Design Thinking

  1. 1 Wikipedia 5
  2. 2 Usability consultancy from Userfocus 6
  3. 3 Introduction in UCD 6
  4. 4 Design Thinking 11
  5. 5 Design Thinking process 0

Workshops

  1. 1 Design Thinkers 7
  2. 2 Laurea Helsinki 6
  3. 3 SSF Maastricht 5
  4. 4 Saxion University 13
  5. 5 Fastcompany 1
  6. 6 This is service design doing 6
  7. 7 Copenhagen IID 2
  8. 8 HPI 1

Blogs

  1. 1 Blog 5
  2. 2 What is service design? 11
  3. 3 Hospitality Expedition HBS 8
  4. 4 Waarom? Daarom! Dit is Design Thinking by Doing Verhaal nummer 737/1.111 6
  5. 5 DESIGN RESEARCH PORTAL 3
  6. 6 Service Design thesis experiment 3
  7. 7 Service Design Show 0
  8. 8 Value of Service Design 0

Process

Tools & Methods

  1. 1 Communication methods 15
  2. 2 Service Design Toolkit 27
  3. 3 Designing with people 6
  4. 4 Understand Workshop 8
  5. 5 Design Methods Step 1 4
  6. 6 Frog Collective Action Toolkit 4
  7. 7 Social Design Methods 5
  8. 8 Sample toolkit 8

Academic

  1. 1 Service Design Network gGmbH 4
  2. 2 ServDes 3
  3. 3 SERVSIG – Call for Papers 1
  4. 4 Service Experience Conference 2
  5. 5 DesignThinkers Network 3

Customer Journey

  1. 1 Customer Journey Mapping 16
  2. 2 How to use a CJM 13
  3. 3 Customer Journeys 14
  4. 4 CJM in 5 simple steps 7
  5. 5 CJM format 9
  6. 6 Create a Customer Journey Map 7
  7. 7 Five Things To Remember 0
  8. 8 CE Architecture 0

Best practices

  1. 1 KLM : 31Volts 18
  2. 2 Tailoring services for Virgin 6
  3. 3 Digital R&D Fund for the Arts 3
  4. 4 The ultimate AEGON customer experience 5

Companies

  1. 1 Fjord 7
  2. 2 Service Design Consultancy London 7
  3. 3 inReality About 10
  4. 4 31Volts 7
  5. 5 http://www.bureauh2o.nl/service-design-in-de-praktijk 12
  6. 6 Buro Koos Service Design 8
  7. 7 Engine Service Design 7
  8. 8 The Brand Manual 8

User Diaries

  1. 1 Day in the life 7
  2. 2 Digital Diary Studies 3
  3. 3 How to get the best results 2
  4. 4 Diaries for User Experience 2

Lean Start up

  1. 1 The Lean Startup 0
  2. 2 5 Whys 3
  3. 3 Download the Official Template 0
  4. 4 Minimum Viable Product 1

MOOC's

  1. 1 Design Thinking for Innovation 5
  2. 2 Design Thinking 4
  3. 3 Macromedia Design Thinking 3
  4. 4 D-School Stanford 4
  5. 5 Design Thinking Specialization 2

Persona's

  1. 1 Persona tool 29
  2. 2 How to create a Persona 22

Manual

  1. 1 Design Council Manual 6
  2. 2 Design Kit IDEO 7
  3. 3 Government Manual UK 11
  4. 4 Educators toolkit 2
  5. 5 Double Diamond of SD 0

Improv

  1. 1 Jam Warm-ups Adam Lawrence 0
  2. 2 Improv Encyclopedia 1
  3. 3 Diamond dance 1

Prototyping

  1. 1 Rapid prototyping Google Glass 2
  2. 2 Mockplus 0

Stakeholder Map

  1. 1 How to make a Stakeholder Map? 6
  2. 2 Why we need a Stakeholder Map 2
  3. 3 Stakeholder Mapping poster 1
  4. 4 Stakeholder Mapping video 1
  5. 5 Stakeholder Mapping Example 4

News

  1. 1 Growing need for Service Design 5
  2. 2 Pushing Us Beyond the familiar 1
  3. 3 Disney's MagicBand 2

Design Thinking in Education

  1. 1 Why you SHOULD use DT 5
  2. 2 Design Thinking for Learning 1
  3. 3 Why ‘DT' Doesn’t Work 0
  4. 4 Design Thinking at Stenden 2
  5. 5 Design Thinking in Schools 0
  6. 6 Improving Schools Through Design Thinking 0
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